Contact TOT at (928) 428-2290 for all questions related to your utility bill.
Town of Thatcher FAQ
TOT electric rates and monthly minimum charges are generally lower than GCEC rates. The following chart compares the residential rates for both entities:
| Type of Charge | GCEC | Thatcher |
|---|---|---|
| Residential monthly minimum charge | $9 | $7 |
| Residential commodity charge per kilowatt-hour | $0.11038 | $0.091 |
Please contact TOT at (928) 428-2290 if you have additional questions about the rates and fees for TOT.
Thatcher residents will contact TOT regarding any service upgrade or changes. TOT will then notify GCEC of the required changes and GCEC personnel will complete construction as part of the regular scheduled work orders. If GCEC personnel need to communicate with the customer about the service upgrade or changes then TOT will share the customer contact information with GCEC.
If you are moving to a new address in TOT limits then you will still contact TOT at (928) 428-2290. TOT will be responsible for connecting and disconnecting service for both existing homes and new construction in TOT.
Thatcher residents will still call TOT at (928) 428-2290 for power outage issues even after hours. It will be the responsibility of TOT to notify GCEC of the problem.
- GCEC and TOT have agreed that residents of TOT should call the Town for all questions related to their electric utility service. After the transfer, Thatcher residents will be customers of TOT and not GCEC for electric service. The Town will be able to determine if the outage is because of non-payment or some other issue.
- If it’s determined that the outage is due to power or equipment failure then the Town will be responsible for contacting GCEC to have service repaired as soon as possible. Following this process will avoid unnecessary call outs for GCEC crews which will help decrease the amount of time it takes to restore power during an outage. The customer will also avoid additional charges or fees for unnecessary service calls.
All Thatcher residents should contact TOT at (928) 428-2290 during a power outage. Information will then be sent by TOT to GCEC personnel to respond to the outage.
No. All residents in the current town limits will be customers of TOT for electric service after the territory transfer is complete.
Yes you will still be a member of the Graham County Utilities, Inc. Co-op but not Graham County Electric Cooperative, Inc. Thatcher residents that have gas utility service with Graham County Utilities will continue to be members of GCU and receive their gas service from GCU.
All capital credits that have been allocated to Thatcher residents will continue to be retained by the customer. Capital credits will be retired according to the GCEC capital credit retirement policy.