Customer Responsibility

  • Customer shall be responsible for maintaining all facilities on the customer’s side of the meter in a safe operating condition.
  • Customer shall be responsible for safeguarding all Co-op property installed in or on the customer’s premises for the purpose of supplying utility service to that customer.
  • Customer shall exercise reasonable care to prevent loss or damage to Co-op property, excluding ordinary wear and tear. Customer shall be responsible for the loss of or damage to Co-op property on the customer’s premises arising from neglect, carelessness or misuse and shall reimburse the Co-op for the cost of necessary repairs or replacements.
  • Customer shall be responsible for payment for any equipment damage and/or estimated unmetered usage resulting from unauthorized breaking of seals, interfering, tampering or bypassing the Co-op meter.
  • Customer shall be responsible for notifying the Co-op of any equipment failure identified in the Co-op’s equipment.
  • Customer agrees to comply with all other rules as mandated by the Arizona Corporation Commission.